We aim to dispatch orders within 1-2 working days.
- Standard delivery - free!
- Express next working day delivery (order must be placed before noon) - £7
- Saturday Delivery - £15
Orders sent with standard delivery are dispatched via Royal Mail First Class or courier and should reach you within 3-5 working days.
Express delivery orders are sent via Royal Mail Special Delivery or courier and will be delivered on the next working day after dispatch. Express orders must be placed before noon for same day dispatch. Express orders placed after noon are dispatched on the next working day. Saturday delivery orders must be placed by noon on Friday.
For very urgent orders, please contact us and we will do our best to help.
- Standard delivery - £7
Orders are dispatched with Royal Mail and should reach you in 5-7 working days. For urgent international orders, please contact us.
REST OF THE WORLD (exc. USA and Canada)
- Standard delivery - £10
Orders are dispatched with Royal Mail and should reach you in 7-10 working days. For urgent international orders, please contact us. Unfortunately we do not ship to the USA or Canada.
You have 28 days to notify us if you want to cancel your order or exchange an item. Please contact us on email@example.com to let us know. Please don't destroy or throw away any product, even if it's faulty, before you've spoken to us. Send your order back within 28 days from receipt, making sure everything is in its original packaging and in re-saleable condition. We can't reimburse you for return postage unless the product is faulty.
All balloons should be inflated with helium a couple of hours before they are required. Any earlier and they are likely to deflate.
To inflate one of our big balloons to 30inches takes approximately 8 cu ft. (0.2266m³) of helium or to inflate to 34inches it takes approximately 15 cu ft. (0.4249m³) of helium. Please ensure you follow the inflation instructions on the packaging.
To inflate one of our standard balloons to 11inches (28cm) will take approximately 0.5 cu ft (0.0141m³) of helium.
One of our heart balloons takes approximately 0.61 cu ft ( 0.020m³) of helium when inflated. Please ensure you follow the inflation instructions on the packaging.
Our products are not available for wholesale purchase at this time. If you are a stylist, event planner or designer, please get in touch for volume discount.
We work hard to make our photos pretty so using them in any shape or form is strictly forbidden without prior consent.
If your question isn't answered, please get in touch with us. We're available Monday - Friday 9am-5pm. If your enquiry is urgent it's best to telephone or email us as tweets and facebook messages may not be seen straight away.